Here to help you in planning your stay with us at the Holiday Inn Express Birmingham NEC hotel are some answers to most frequently asked questions. If you do not see what you need here, just contact us

Car parking

Extensive parking is available for guests only (180 spaces) at a self parking charge of £7.00 per day.

Car hire

We can advise you on local car hire arrangements

Laundry

We provide a dry cleaning service – tariffs are displayed in the rooms

Smoking

All public areas are strictly non smoking. Some smoking bedrooms are available. Please request on booking. There is a designated smoking area outside the Hotel.

Currency accepted

We accept payment in Sterling only

Medical and dental

24 local doctor/medical service available nearby. Dentist within 3 miles.

Pets

Pets are not permitted. Guide dogs are welcome at the hotel, by prior arrangement.

Disabled access

Accessible rooms are available on the ground floor. The hotel has an accessible front door at entrance. Lounge bar and breakfast area are both wheelchair accessible. Lift available for all floors of the hotel.

Special diets

We cater for just about any special dietary requirement, but advance notice is appreciated. Vegetarian options are available at all times in our lounge and restaurant

Children and families

Children of all ages are welcome. A number of family rooms are available. Children up to the age of 18 are free when sharing with 2 adults. Cots and high chairs are available.

What is and is not included in price

All quoted prices are inclusive of VAT at the ruling rate. There is no service charge. Gratuities are at the customers’ discretion. Continental breakfast buffet included per person.

Check in and out 
Check in time – 15.00
Check out time – 12 noon

Credit and debit cards

We accept the following: Visa, Mastercard, Carte Blanche, American Express, Diners Club, Maestro, Solo and JCB

Tour desk with ideas for trips and tours

We can help you plan visits to local attractions, nature and heritage trails, fun fairs, guided walks and a host of outdoor activities.

Valuables

Valuables can be stored in individual safes at reception.

Communications – email, fax, modem facilities

We can assist with fax and photocopying facilities via our front desk. Wi-Fi Internet access is available in all of our bedrooms and public areas.

Special occasions – if you’re celebrating one during your stay....we can make it memorable....

Champagne, chocolate and flowers can all be arranged, advance notice required.